SHIPPING & DELIVERY POLICY

Thank you for visiting and shopping at www.alnusra.com.sg. Following are the terms and conditions that constitute our Shipping & Delivery Policy.

Local Delivery Policy

delivery estimates

Please allow 1 working days for order processing. All orders will be delivered within 2-3 working days (Monday to Friday) via courier. Orders made on Saturday, Sunday and Public Holiday will only be processed next working day. Orders are not shipped or delivered on weekends or holidays.  

Shipping rates 

The minimum order for free delivery is $79. There will be a delivery charge of $10 for orders below that below the amount.

Signature Upon Delivery

Upon delivery, you may be required to sign for delivery. This is to verify that the goods were delivered and received correctly. 

Disclaimer

All delivery charges are subject to change. Al Nusra is not responsible for delays applied to your order due to an incomplete or incorrect address. You will incur an additional delivery payment for re-delivery of returned orders. Please ensure that your delivery address is current to avoid any delays.

DELIVERY CONFIRMATION 

You will receive a Delivery Confirmation Email once your order has been delivered.

Damages

If your items are damaged upon delivery, kindly indicate during the sign off upon delivery. You may also email us at enquiry@alnusra.com.sg.

Please save all packaging materials and damaged goods before return.

International Shipping Policy

We currently do not ship outside Singapore.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

LOCATE OUR STORES

AL NUSRA @ CITY PLAZA
810 Geylang Rd, #01-05/14 S(409286)
OPENING HOURS
Mon to Sun : 9am – 8pm

AL NUSRA @ HAIG RD

Blk 13 Haig Road, #01-04 S(430013)
OPENING HOURS
Mon to Sun : 9am – 9pm

AL NUSRA @ TAMPINES
Blk 504 Tampines Central 1, #01-325 S(520504)
OPENING HOURS
Mon to Sun : 9am – 9pm

AL NUSRA @ TANJONG KATONG COMPLEX
845 Geylang Road, #01-15 S(400845)
OPENING HOURS
Mon to Sun : 9am – 9pm

HOTLINE

+65 9142 7100 (9am to 5pm)

EMAIL

enquiry@alnusra.com.sg

 

CONNECT WITH US

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